Returns & Exchanges

At ULTIMAL, we want you to be completely satisfied with your fashion finds, which is why we offer a 30-day window for returns and exchanges on all unworn items with original tags attached. Our streamlined process ensures that updating your wardrobe is as effortless as wearing our latest collection.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Securely pack your items in their original packaging, ensuring all designer tags and hygiene seals remain intact and untampered.

• 3.
  Attach the Label

  Print the prepaid shipping label provided via email and affix it clearly to the outside of your return parcel.

• 4.
  Drop Off and Track

  Hand your package to the designated carrier and keep your tracking number handy while we process your refund or exchange within 5-7 business days.